Fixed Ops Marketing
Is your service marketing broken?
Drivers need to service their vehicles far more often than they buy new ones. Yet the majority of dealership marketing is focused on sales, not service.
By neglecting your service marketing, not only are you giving up on your share of those profits, but you lose the retention value that service customers bring to your sales business.
Marketing your fixed ops areas helps you gain new customers, retain current ones, and recapture the ones who haven’t been back.
Without it, drivers have no reason to choose you over every other dealership and independent repair centre.
- How much of your dealership revenue is generated by service compared to how much of your budget you spend to market it?
- How much of your website is devoted to sales compared to the space focused on fixed operations?
- How much could you increase overall dealership profits by driving more service business?
Search engine optimization
Optimizing your website with service-focused content allows your dealership site to be displayed higher in search results. Helpful service content — like how-to videos and articles — makes your website a trusted resource for people seeking help. To make sure you are found when they need you, it is important to check the accuracy of your dealership information on third party business listings, and highlight your service department whenever possible.
Through locally-targeted online advertising, you can compete for the customers closest to you who need your service the most. Use your fixed-ops advertising to bring in customers by promoting your towing options, roadside assistance packages, shuttle service, or anything else that sets you apart from other dealerships and independent repair centres.
Data restrictions on social media advertising limit how you target customers based on interests, demographics, and behaviours. But with your own database, you can continue to target key audiences where many people go to ask for help. The diverse ad types let you choose the ideal format for collecting leads, providing more information, or showcasing specific services or specials.
Keep communication going between service visits with emails. Ensure driver safety by sending factory recall notices and reminders for recommended-not-done repairs that encourage service visits. Send scheduled maintenance reminders to current customers so they know in advance which service they need why they should get it from you.
Diligently managing your online reputation is an often-overlooked piece of service marketing. Feedback from current customers influences future customer decisions for service and sales. Encourage happy customers to leave positive reviews and let unhappy customers know that you want to address their concerns. If handled correctly, negative interactions can show your commitment to customer satisfaction and eagerness to improve.